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Frequently Asked Questions
How do I pay?
All prices specified for merchandise on our Site already contain the relevant valid VAT.
We offer the following payment methods to ensure secure and convenient shopping:
  • VISA
  • MasterCard
  • Maestro
  • Apple Pay
  • PayPal
  • Bank Transfer (Payment in advance)
  • Sofortüberweisung (Klarna)
  • Clearpay
  • Bancontact
  • Mollie
  • Sofort banking
Please note that we conduct a risk and fraud assessment in accordance with our Privacy Policy. Depending on the result this assessment, payment methods may be limited.
How much is the minimum order value?
There is no minimum purchase order value.
How much are the delivery costs?
The delivery costs are €…. Within The Netherlands.
The delivery costs are €…. Worldwide outside The Netherlands
How long will the delivery take?
Once we received your order, the standard delivery time generally will be 1-3 working days. You can get your styles even faster by using express delivery. Express orders placed before 14.00 h will be delivered on the next working day. For orders placed after 14.00 h the delivery will be delayed by one working day.

What needs to be considered for Express Shipments?
Express orders are delivered from Monday to Friday, excluding public holidays. Unfortunately it is not possible to send orders that contain personalized styles as express shipments, as these are exclusively created for you. Express orders can only be delivered to home or work addresses. Pick-up locations are excluded.

I am unable to complete the order using the "Credit Card" payment option.
Check whether all credit card data has been entered correctly.
Then click the "Check validity" function.
This is used to authenticate your credit card.
If this doesn’t solve the problem. You might find your answers by calling your bank and asking if maybe something is not in order with your Credit card or account.
If it still is not working, we advice to use one of our other many payment methods.

Has my order been received?
You will receive a confirmation email after completing your order.

Can I subsequently change an item in my order?
It is not possible to subsequently change sizes or colors of items, or to add or delete items.
Please enter a new order in the NINTAI Online Shop.

Can I subsequently cancel my order?
Unfortunately, we are unable to cancel any orders.
Once your order arrives, you can return the parcel to receive a full refund.
Please see the return policy for more information.

Can I place an order by email/post/fax?
No, we only accept orders placed via the NINTAI Online Shop.

What happens if a product is not available in the required size/color?
On the product page you can click on the “notify me when available” button and leave your email. You will get a message when this product is restocked. Or for specific sizes and colors you can ask us by sending a message to

How will I know when my order has been sent out?
When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a control number that can be used to track online the status of your package. The track and trace system can be used to follow the progress of your package.

What happens if I am not at home when the package is delivered?
If the driver does not find you at home, you will receive a notification card informing you that a second attempt will be made on a specified date.
Or your package will be delivered at your local post office. You will be notified by a card about the exact whereabouts.

Can I exchange an item?
Exchanging products is not possible.
Please enter a new order in the NINTAI Online Shop.

I don't want to keep the purchased item. How long do I have to return it?
You can return all items purchased in the NINTAI Online Shop up to 30 days from delivery. Remember that it is only possible for us to accept items that are returned in their original state. The items must be unwashed and unworn.
The merchandise may not show signs of wear. The same conditions apply to reduced price items.
Please keep the package delivery note for the event that it needs to be traced.

I have returned an item, now how do I get my money back?
Reimbursement is usually completed between 3 - 5 days after receiving and conducting the quality check of your returned package. The money will be sent back to the customer in the same way as the payment method.

I would like to return a damaged, faulty or incorrect item, how do I do this?
The legal guarantee of conformity for goods applies to our goods. If an item purchased in the NINTAI Online Shop does not meet NINTAI quality standards, you are entitled to make a claim within the legally applicable guarantee period. This also applies to items that have been reduced in price.
Just like returning an item, send the item back to Nintai Headquarters and fill in “Faulty product” as the reason of return. We will refund the amount of that product back to you and the shipping cost of the return shipment, once the item has been declared “faulty” by our team.
Can I order an item that I cannot find in the NINTAI Online Shop?
Unfortunately, this is not possible.

Which countries does the NINTAI Online Shop deliver to?
We currently offer online sales in the following countries: 
Austria, Belgium, Czech Republic, Denmark (except Greenland, Faroes Island), Estonia, Finland (except Åland Islands), France (except overseas departments / DOM, French Guiana, Monaco), Germany (except Island of Helgoland, Büsingen am Hochrhein), Great Britain (except Channel Islands, Isle of Man, Orkney Islands, Hebrides, Shetland Islands), Greece, Hungary, Ireland, Italy (except San Marino), Latvia, Luxembourg, the Netherlands (except ABC Islands), Poland, Portugal (except Azores and Madeira), Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Sweden and Switzerland.

Can you send me a catalogue?
The NINTAI products are only available for online viewing. Unfortunately, we are not able to send you a printed version.

How to redeem a voucher or gift card?
Please enter your voucher code into the voucher field in your shopping cart and click on "Redeem". The voucher code and the discount will now appear in your shopping bag. You cannot redeem more than one voucher code for the same order.
Unfortunately, owing to technical issues, after your order was received, it is not possible to include your voucher code / promotion code in your order. We kindly ask for your understanding in this matter.
Customer service
Office hours: 
Mon - Fri   10am - 05pm
Saturday   10am - 02pm
Nintai Headquarters
Kopakker 16,
8256BS Biddinghuizen,
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